KDASI Shipping Policy

At KDASI, we are committed to providing a professional, reliable, and premium shopping experience for every customer. We carefully prepare and package each order with attention to quality, presentation, and care to ensure your products arrive as smoothly as possible.

Order Processing

Orders are typically processed within the stated business processing timeframe shown at checkout or within our store policies. Processing times may vary during product launches, promotions, holidays, or periods of increased order volume.

Please note that processing time and shipping time are separate. Processing refers to the time required to prepare, verify, and package your order before shipment.

Shipping & Delivery Estimates

KDASI primarily ships within the United States. Estimated delivery times are provided for convenience and may vary depending on shipping carrier operations, weather conditions, holidays, customs processing, regional service interruptions, or other external factors outside of KDASI’s direct control.

While we work hard to ensure orders are shipped promptly, delivery dates are estimates only and cannot be guaranteed.

Standard shipping typically takes 14–21 days. Every KDASI order is carefully sourced from trusted suppliers in South Korea, allowing us to deliver authentic Korean skincare exactly as intended by the brands. Although international sourcing requires a little more time, it ensures you receive genuine products selected with care, quality, and authenticity at the heart of every order.

Tracking Information

Once your order has been placed, your tracking number will be emailed to you within 24–72 business hours.

This processing period is a standard part of our fulfillment process, allowing us to carefully prepare your order before it is collected by the shipping carrier. You can be confident that your tracking information will be sent as soon as your shipment is on its way.

After your tracking number has been issued, please allow a short period for the carrier to activate and display the latest tracking updates.

Customer Shipping Responsibility

Customers are responsible for ensuring all billing and shipping information entered at checkout is complete and accurate before submitting an order.

KDASI is not responsible for delays, losses, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or undeliverable shipping information provided by the customer.

Carrier Responsibility

After an order has been transferred to the shipping carrier, delivery operations are managed by the third-party carrier. Although KDASI will do its best to assist customers with shipping-related concerns, carrier delays, transportation interruptions, lost packages, or delivery issues may remain outside of KDASI’s direct control.

If a shipment is marked as delivered by the carrier but cannot be located, customers may need to contact the shipping carrier directly for additional assistance or claim procedures.

Delays & High Volume Periods

Shipping timelines may be extended during holidays, promotional events, peak shopping periods, severe weather conditions, or unexpected logistical disruptions. KDASI appreciates your patience and understanding during these situations.

Shipping Policy Updates

Shipping rates, shipping methods, carrier availability, processing times, and delivery estimates may be updated or modified at any time without prior notice as part of KDASI’s ongoing operational and customer service improvements.

Contact Support

If you have questions regarding your shipment or need assistance with your order, our support team will be happy to assist you at studio@kdasi.com. KDASI values transparency, professionalism, and customer care as part of our luxury skincare experience.